Orders FAQs - Toronto Printing On Canvas & Fine Art Prints, Custom Picture Framing, Plaque Mounting, Metal, Wood & Fabric Dye-sublimation

Frequently Asked Questions:

Q1 : What credit cards do you accept?
We accept Visa, MasterCard and American Express. At KeenART Media we also give our customers the option of paying via PayPal and Checks/Money Orders.

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Q2 : What happens if I forget my username or password?
Your username is the email address you provided when you registered. Forgotten passwords can be retrieved using the "Forgot Your Password?" feature on the Login page here: Lost password
Type in your Username/Email and we'll email your password to you.

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Q3 : How long does it take to order a print?
During Covid days, it will take 6-8 business days to print your order and 2-6 business days to ship your order but not guaranteed.

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Q4 : How quickly can I get my order?
Depending on where you are located, you may be able to come by our studio and pick up your order. You will receive an email when your order is completed and ready to be picked up/shipped.

All orders are processed within 1-3 business days of receipt, whether you place your order online or by phone. The shipping time will depend on how far you reside from our studio, but you will be contacted with a tracking number once your order has shipped. Our current turnaround time is below:
Production Turnaround Time

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Q5 : Do you see my credit card information when I place an order using Paypal?
PayPal secures all their buyers and sellers' information in their databases. We do not receive any of your personal information from them. We only receive the purchase amount, your name and email address. We do not keep any credit card information.

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Q6 : What are the advantages of using PayPal as credit card processing agent?
PayPal uses the most advanced encryption/decryption technologies to protect your personal information over the Internet.

PayPal offers the best "buyer" and "seller" protection that keeps your credit card information in its database where only you can access when you log-in with your username and password. This allows you to make purchases efficiently and keep track of your purchases. Visit their website for more information.

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Q7 : How do I print an invoice of my purchase?
After logging into your account on the My Account page, simply follow the links to your order history page.

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Q8 : What is PayPal?
PayPal is an internationally recognized e-commerce provider, with over 71 million members worldwide. Purchasing through PayPal (either with your credit card or an electronic funds transfer directly from your checking account) is fast, easy, and 100% secure. PayPal has very strict procedures to ensure complete e-commerce security; this protects both the merchant and the customer.

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Q9 : What is your return policy?
We want you to be completely satisfied with our products, so if you don't love it, we will do whatever we can to remedy the situation. If you are not happy with your canvas print, we will either ship you a replacement or refund the charge for the print within 7 days of receipt. The maximum refund per order is $200.00, and the customer will pay the shipping fees to our production center. If you require a refund, contact us for our address information. Please note: we need the canvas prints returned to us within 1 month of your purchase.

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If you don't find the answer you're looking for here, please contact us.