I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | a little brighter Xmas
I would like to thank you for being able to send the posters to me. I received them today. It will definitely make Xmas a little brighter. It is truly appreciated.
All the best this holiday season!!!
Ardeh, |
Very Fast turnaround on my frame and free shipping is a plus.Unfortunately the frame was oversized so my canvas is a sloppy fit. Over 1/8\" gap between canvas and the rabbet inside the back of the floater frame can be seen. Next time I guess I need to take 1/8\" of my canvas measurement.
S Faubert, calgary | CSR
Amazing Customer Service
Miss Anne, Burnaby |
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