well-packaged Shipment of cradled panels arrived quickly and well-packaged. Keen is the only provider of these panels that had the size (16x24) that I wanted. Can\'t wait to use them.
Allen B., | pleasantly surprised Just want to say how pleasantly surprised we were to a) receive our frames in SUCH a prompt amount of time & b) to receive such great-looking frames!!!! We live in Dawson City & have no framing shops here. The closest one is in Whitehorse about 550km away. It is a nice shop but we were able to get both frames from you for the same price as one from Whitehorse & this made the difference between getting our work framed and not! So thank you very much for the good work & this will not be our last order!!!!
Erika Marzinotto, Dawson City | Terrible customer service. Incredibly disappointed with my art print. It arrived in the wrong size and customer service is ignoring my request.
Stephanie Forrest Raposo, | Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, |